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Making Payments

Cards and cash could transfer the virus to your hands.


The World Health Organization has warned that banknotes may transmit the disease. “We know that money changes hands frequently and can pick up all sorts of bacteria and viruses,” a WHO spokesman told the Telegraph. “We would advise people to wash their hands after handling banknotes, and avoid touching their face.” The spokesman also advises using contactless payment options wherever possible, to minimise the risk.

Card payment is lower risk than cash because you retain the card and don’t have to touch other people.


Locally, many shops and businesses are now accepting payments on the phone or onlineThis is the safest option as it does not involve touching money. Please see these on our local offers page.

You can order food and shopping online with big retailers, but delivery slots can be difficult to get.

If you are isolating and rely on other people to do your shopping, some larger shops now offer volunteer shopping e-card schemes.


But wherever possible, contact-free bank transfers pose the least risk.

Have a look at our video on how to make payment.

Volunteer Shopping E-Card Schemes

What is a volunteer shopping e-card?

The resident buys an e-card online, and then sends the barcode to the volunteer to use to pay when shopping for the resident. For those who do not have access to the internet, it may be possible to contact a family member of the resident who could purchase the e-card for them.


The shops currently offering volunteer shopping e-cards include:

- Asda 

- M&S

- Waitrose & John Lewis

- Sainsbury's

If you are aware of any other schemes for e-cards, please let us know and we can add them to this list.

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